BBB Winner of Distinction for
2022

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Monday Through Friday | 8 AM - 8 PM (CST) Saturday by appointment only

About Trusted Senior Specialists

In 2005, Michael Wilhelm and Melinda Gonzalez Wilhelm founded Trusted Senior Specialists, headquartered in Houston, Texas, with the goal of serving Medicare beneficiaries. Built on foundational values of Love and Trust, the company has grown from a husband-wife team to a family of employees who share their vision of Compassion and Desire to serve. Trusted Senior Specialists delivers old-fashioned customer service of yesterday, using the advanced technology of today. Throughout their growth, their 5,000 agents have remained focused on helping over 82,000 Americans protect their most valuable assets: Health, Wealth and Wellbeing.

Meet Our Team

Melinda Gonzalez Wilhelm & Michael Wilhelm
Founders

Michael Santos
VPO

Jeremy Johnson
National Training Director 

AJ Gonzalez
VP Business Operations

Leticia Cordova
Agent Center Manager

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Loida Amaya 
Agent Center Manager

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Keandra Austin
Agent Center Asst Manager

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Licensed Agents

Jason Refsnider
Professional Licensed
Medicare Plan Coach

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Ricardo Mata
Professional Licensed
Medicare Plan Coach

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Professional Licensed
Medicare Plan Coach

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Natalie Sanchez
Professional Licensed
Medicare Plan Coach

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Adriana Gomez
Professional Licensed Insurance Coach

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Carmelita McMillin
Professional Licensed Insurance Coach

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Adriana Sanchez
Professional Licensed Insurance Coach

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Dalia Mireles
Professional Licensed
Medicare Plan Coach

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Farah Dadhaboy
Professional Licensed Insurance Coach

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Micki Sword
Professional Licensed
Medicare Plan Coach

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Mikahla Sudarsky
Professional Licensed Insurance Coach

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Navraj Dhanjal
Professional Licensed Insurance Coach

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Samera Godil
Professional Licensed Insurance Coach

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Thaddeus 
Professional Licensed Insurance Coach

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Thuy Martin
Professional Licensed Insurance Coach

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Fernando Lopez
Professional Licensed Insurance Coach

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Professional Licensed
Medicare Plan Coach

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Compliance Department

Sondra Ford
Senior Compliance Officer

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Evelyn Lira
Compliance Quality Officer

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Anna Amassiadis
Compliance Quality Officer

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Customer Service

Ginny Wier
Customer Service Manager

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Auctavia Curl
Customer Service Representative

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Susy Bubien
Customer Service Representative

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Maria Aleu
Customer Service Representative

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Jo’el Pacrem
Customer Service Representative

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Lorena Clay
Customer Service Representative

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