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About Trusted Senior Specialists



Melinda Gonzalez Wilhelm & Michael Wilhelm

Meet Our Founders

Founded in 2005 by Michael Wilhelm and Melinda Gonzalez Wilhelm, Trusted Senior Specialists is a Houston-based company dedicated to serving Medicare beneficiaries. With Love and Trust as its foundation, the company has expanded from a husband-wife team to a compassionate family of employees. Combining traditional customer service with modern technology, Trusted Senior Specialists has helped over 82,000 Americans safeguard their Health, Wealth, and Well-being through a team of 5,000 dedicated licensed agents.


Meet Our Team


Leadership team

Leadership Team

compliance department

Compliance Dept.

customer service

Customer Service

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Leadership Team


Michael Santos

VP of External Operations

AJ Gonzalez

VP Business Operations

Jeremy Johnson

National Training Director of Field Agents

Linda Colon

National Telephonic and Online Sales Trainer

Leticia Cordova

Agent Center Manager

Loida Amaya

Agent Center Manager

Keandra Austin

Agent Center Asst Manager

Ginny Wier

Customer Service Manager

Sondra Ford

Senior Compliance Officer
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Compliance Department


Evelyn Lira

Compliance Quality Officer

Anna Amassiadis

Compliance Quality Officer

Sondra Ford

Senior Compliance Officer
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Customer Service


Auctavia Curl

Customer Service Representative

Susy Bubien

Customer Service Representative

Jo’el Pacrem

Customer Service Representative

Lorena Clay

Customer Service Representative

Esmeralda Hernandez

Customer Service Reprehensive

Raving Reviews


Comfortable Experience

I should first say I have never had a more comfortable experience with friendly, helpful, laid back group of people with a true desire to help inform, educate and complete all phases of enrollment.

- Bryan Gann

Exceptional Service

Thank you Chelsea Goin!!! You are awesome!! You’ll reached out to me to make sure I was on the best plan to meet my personal needs. You allowed me to set up an appointment at my convenience and we discussed options for myself and my husband. I am truly grateful!

- Carmen Carlile

All about helping people

If I could give 10 stars, I would. My senior specialist (Navraj) is very patient and knowledgeable. She really put you at ease and you can tell, she is all about helping people. She goes beyond the call of duty.

- Dora Callahan

Knowledgeable & Efficient

Thaddeus Samuel was exceptional in helping my husband and me with our insurance needs as we both turned 65. He's friendly, knowledgeable, and efficient. We've already recommended him to our friends in the same situation.

- Kathleen Bishop

Extremely Professional

I am extremely impressed by the professionalism and care provided by one of their specialists, Adrianna Gomez. She helped me pick out the best Medicare plans for myself. She is patient, knowledgeable, and a genuinely nice person. I highly recommend her as anyone's agent. And she speaks Spanish!

- Angelo Davila RA

Friendly and very patient

I had the honor of having Chelsea Goin as my "Trusted Senior Specialist". She was friendly and very patient. I feel like she went above and beyond in walking me through the process and different options. She represented your company well. I can see why your company gets such high ratings. My best to all of you. I will definitely recommend your organization to my friends.

- Marcus Perry

Knowledgeable is invaluable

I could not navigate my choices and the changes to the plan each year without my specialist, Navraj Dhanjal. She has been assisting me for the past three years for me and my mother. Her knowledge is invaluable. Her patience is such a blessing!

- Shaaron

Medicare Experts Help

Trusted Senior Specialists have been invaluable when it comes to helping me understand my Medicare benefits. The staff is very friendly and helpful in being able to explain the ins and outs of this complicated system, which was a huge relief! If you are seeking assistance with navigating your Medicare coverage, don't hesitate to give them a call!

- Pat Spicer

Guided to Happiness

There were so many questions and choices for me to decide. Thanks to Trusted Senior Specialists (TSS) and especially agent, Samera Godil, who helped me steer through all the details of different plans and finally I am a very happy customer.

- Aparna

Exceptional Medicare Assistance

I recently used Trusted Senior Specialists to help with my Medicare needs, and I couldn't be happier with the results! The team was knowledgeable about the complex details of Medicare, and they made sure I understood the coverage options available to me. Highly recommend them for all your senior-related health care needs!

- Steve Markson

Offer comprehensive advice

Looking for an experienced and knowledgeable provider for my Medicare needs? Look no further than Trusted Senior Specialists! They offer comprehensive advice on what plans will work best for you, while providing exceptional customer service every step of the way. Highly recommend if you're looking for a reliable guide in navigating Medicare!

- Rene Farcee