Comfortable Experience
I should first say I have never had a more comfortable experience with friendly, helpful, laid back group of people with a true desire to help inform, educate and complete all phases of enrollment.
- Bryan Gann
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Melinda Gonzalez Wilhelm & Michael Wilhelm
Founders
Meet Our Founders
Founded in 2005 by Michael Wilhelm and Melinda Gonzalez Wilhelm, Trusted Senior Specialists is a Houston-based company dedicated to serving Medicare beneficiaries. With Love and Trust as its foundation, the company has expanded from a husband-wife team to a compassionate family of employees. Combining traditional customer service with modern technology, Trusted Senior Specialists has helped over 82,000 Americans safeguard their Health, Wealth, and Well-being through a team of 5,000 dedicated licensed agents.
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Meet Our Team
Leadership Team
Compliance Dept.
Client Support
Client Enrichment
Client Engagement Team
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Leadership Team
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Michael Santos
VP of External Operations
AJ Gonzalez
VP Business Operations
Jeremy Johnson
National Training Director of Field Agents
Linda Colon
What inspired you to become an agent?
I was inspired to become an insurance agent because I wanted to make a real difference in people’s lives. Insurance provides security during life’s most uncertain moments, and I saw this career as a way to offer peace of mind and protection to individuals and families.
How long have you been helping clients with their insurance solutions?
30+ Years
What types of plans do you specialize in?
Medicare, Medicare Advantage, Medicare Supplement, Affordable Care Act, Final Expense
What is your approach to helping clients make important coverage decisions?
My approach is centered on education, empathy, and transparency. I start by actively listening to understand each client’s unique needs, goals, and concerns—whether it's protecting a family, a home, a business, or planning for the future. Then, I simplify the complexities of insurance, breaking down coverage options in clear, relatable terms so they can make confident, informed choices. I don’t push products; instead, I guide clients toward the solutions that best align with their current situation and long-term plans. My goal is always to build trust and long-term relationships—not just make a sale.
What’s a personal value or principle that guides your work?
Integrity is the principle that guides everything I do. I believe in always doing what’s right for the client, even if it means recommending a solution that doesn’t benefit me directly. Trust is the foundation of this business, and I earn it by being honest, transparent, and fully committed to my clients' best interests. When people know they can rely on me to tell them the truth and act in their favor, that’s when meaningful, long-term relationships are built.
What’s a hobby or interest you enjoy outside of work?
Outside of work, I love spending time on the water—kayaking and stand-up paddleboarding are two of my favorite ways to relax and recharge. I also enjoy vacationing with my family, gardening, and just being outdoors. These activities help me stay grounded, appreciate the little things, and bring a healthy balance to my life, which ultimately makes me better at serving my clients.
What’s your favorite quote or life motto?
People don’t care how much you know until they know how much you care. — Theodore Roosevelt
Leticia Cordova
Client Enrichment Manager
Loida Evelyn Amaya
What inspired you to become an agent?
I'm motivated by the desire to help people.
How long have you been helping clients with their insurance solutions?
I have been in the insurance industry since 2005 but helping ACA clients since 2015
What types of plans do you specialize in?
Affordable Care Act (ACA) Coverage
What is your approach to helping clients make important coverage decisions?
To effectively guide clients in making important health insurance decisions is understanding their specific needs. Listening and understanding the client's health status, family situation, and financial situation.
What’s a personal value or principle that guides your work?
Treating people well and as you would expect to be treated. Along with our Company Core Values
What’s a hobby or interest you enjoy outside of work?
I enjoy going to the beach with my kids and couponing. But one of the hobbies I enjoy the most is volunteering at Church.
What’s your favorite quote or life motto?
"Be yourself; everyone else is already taken"
Keandra Austin
Client Enrichment Asst Manager
Ginny Wier
Client Support Manager
Sondra Ford
Senior Compliance Officer
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Compliance Department
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Sondra Ford
Senior Compliance Officer
Evelyn Lira
Compliance Quality Officer
Anna Amassiadis
Compliance Quality Officer
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Client Engagement Team
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Lesley Couch
Client Engagement Manager
Susanne Urban
Client Engagement
Christopher Gonzalez
Client Engagement
Charles Spivey
Client Engagement
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Client Support
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Ginny Wier
Client Support Manager
Auctavia Curl
Client Support Representative
Susy Bubien
Client Support Representative
Jo’el Pacrem
Client Support Representative
Lorena Clay
Client Support Representative
Esmeralda Hernandez
Client Support Representative
Esmeralda Almanza
Client Support Representative
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Client Enrichment
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Leticia Cordova
Client Enrichment Manager
Loida Evelyn Amaya
What inspired you to become an agent?
I'm motivated by the desire to help people.
How long have you been helping clients with their insurance solutions?
I have been in the insurance industry since 2005 but helping ACA clients since 2015
What types of plans do you specialize in?
Affordable Care Act (ACA) Coverage
What is your approach to helping clients make important coverage decisions?
To effectively guide clients in making important health insurance decisions is understanding their specific needs. Listening and understanding the client's health status, family situation, and financial situation.
What’s a personal value or principle that guides your work?
Treating people well and as you would expect to be treated. Along with our Company Core Values
What’s a hobby or interest you enjoy outside of work?
I enjoy going to the beach with my kids and couponing. But one of the hobbies I enjoy the most is volunteering at Church.
What’s your favorite quote or life motto?
"Be yourself; everyone else is already taken"
I'm motivated by the desire to help people.
How long have you been helping clients with their insurance solutions?
I have been in the insurance industry since 2005 but helping ACA clients since 2015
What types of plans do you specialize in?
Affordable Care Act (ACA) Coverage
What is your approach to helping clients make important coverage decisions?
To effectively guide clients in making important health insurance decisions is understanding their specific needs. Listening and understanding the client's health status, family situation, and financial situation.
What’s a personal value or principle that guides your work?
Treating people well and as you would expect to be treated. Along with our Company Core Values
What’s a hobby or interest you enjoy outside of work?
I enjoy going to the beach with my kids and couponing. But one of the hobbies I enjoy the most is volunteering at Church.
What’s your favorite quote or life motto?
"Be yourself; everyone else is already taken"
Keandra Austin
Client Enrichment Asst Manager
Samera Godil
What inspired you to become an agent?
To help beneficiaries make the right decision after knowing all their health plan options.
How long have you been helping clients with their insurance solutions?
13+ Years
What types of plans do you specialize in?
Medicare Advantage, Medicare Supplements, Dental. Vision, Hearing, Final expense, Cancer, Heart, Stroke, etc.
What is your approach to helping clients make important coverage decisions?
Considering the client's needs and values and finding them the right plan.
What’s a personal value or principle that guides your work?
To always do the right thing!
What’s a hobby or interest you enjoy outside of work?
I love to travel!
What’s your favorite quote or life motto?
"The smallest act of kindness is worth more than the grandest intention"
Farah Dadabhoy
What inspired you to become an agent?
I love to help people and guide them to do better in life- This was such a great opportunity to do so - I was able to help so many people and got so many blessings from my clients in helping them
How long have you been helping clients with their insurance solutions?
20 Years
What types of plans do you specialize in?
Medicare Advantage- Medicare Supplement- Prescriptions Plans- Ancillary Product
What is your approach to helping clients make important coverage decisions?
Talk to them and their concerns
What’s a personal value or principle that guides your work?
Be Honest- Do the right thing as God is watching you- Faith, that every good that you do has a good ending
What’s a hobby or interest you enjoy outside of work?
Socializing- Free Food Parties- Family get togethers- Spending time with my grand son
What’s your favorite quote or life motto?
Live and Let Live
Adriana Gomez
What inspired you to become an agent?
I like helping people.
How long have you been helping clients with their insurance solutions?
16 Years
What types of plans do you specialize in?
Medicare Plans.
What is your approach to helping clients make important coverage decisions?
I review their needs, check their doctors and prescriptions and make sure that I find a coverage that fits their needs.
What’s a personal value or principle that guides your work?
Honesty and integrity.
What’s a hobby or interest you enjoy outside of work?
Reading books and eating out at new places with my family.
What’s your favorite quote or life motto?
The way I see it, if want the rainbow you got to put up with the rain. -Dolly Parton
Dalia Mireles
What inspired you to become an agent?
My passion for sales was ignited by the dynamic nature of the field and the opportunity to build meaningful relationships with clients.
How long have you been helping clients with their insurance solutions?
5 Years
What types of plans do you specialize in?
Medicare, Marketplace and Ancillary plans
What is your approach to helping clients make important coverage decisions?
My approach to assisting clients with coverage decisions is centered on understanding their unique needs and priorities. I take the time to listen carefully, provide clear and comprehensive information, and offer personalized recommendations. My goal is to ensure clients feel confident and well-informed, enabling them to make decisions that best protect their interests.
What’s a personal value or principle that guides your work?
A personal value that guides my work is integrity. I believe in being honest, transparent, and ethical in all my interactions. This principle ensures that I build trust with clients and colleagues, make decisions that are in the best interest of those I serve, and maintain a high standard of professionalism.
What’s a hobby or interest you enjoy outside of work?
Outside of work, I enjoy reading books, spending time with my family and going shopping. It allows me to unwind and recharge, providing a balanced approach to my professional and personal life. These hobbies also help me stay creative and motivated, which positively impacts my work.
What’s your favorite quote or life motto?
"The future belongs to those who believe in the beauty of their dreams." - Eleanor Roosevelt
Fernando Lopez
What inspired you to become an agent?
What motivated me to become an agent was my desire to help people and make a meaningful impact in my community. I saw how confusing and overwhelming both the healthcare and insurance systems could be for many individuals and families, and I wanted to be someone they could trust to guide them through it.
How long have you been helping clients with their insurance solutions?
6 Years
What types of plans do you specialize in?
Marketplace health insurance, Medicare, and ancillary products like Dental, Vision and Hospital indemnity.
What is your approach to helping clients make important coverage decisions?
My approach to helping clients is centered on listening first. I take the time to understand their specific needs, concerns and goals. Once I have a clear picture, I educate them on their available options in a way that's easy to understand. I aim to provide honest, personalized guidance that empowers them to make the best decisions for their health and budget. Building trust and maintaining long-term relationships is a priority in everything I do.
What’s a personal value or principle that guides your work?
A core value that guides my work is integrity. I believe in being honest, transparent, and doing what's is right for my client. I want them to feel confident that I have their best interest at heart.
What’s a hobby or interest you enjoy outside of work?
One hobby I really enjoy outside of work is listening to podcasts. I also love reading and constantly learning new skills.
What’s your favorite quote or life motto?
"Act as if what you do makes a difference. It does"- William James
Mark Burroughs
What inspired you to become an agent?
I recently turned 65! I read that 12000 people a day are turning 65! Those are my people. I want to help them.
How long have you been helping clients with their insurance solutions?
Since 1988. 37 years!
What types of plans do you specialize in?
Medicare and Final Expense
What is your approach to helping clients make important coverage decisions?
Focusing on the client needs
What’s a personal value or principle that guides your work?
CS Lewis- Integrity is doing the right thing even when no one is watching.
What’s a hobby or interest you enjoy outside of work?
Singing in the church choir
What’s your favorite quote or life motto?
“Being kind to others is a way of being good to yourself.”
Navraj Dhanjal
What inspired you to become an agent?
Working both spectrums as a claims adjuster and now as a sales agent, I believe in the concept of "Insurance", how it works. How it is important to have the right coverages. For example, Medicare is not easy to navigate, understanding your rights, choosing the right plan. I love helping anyone who will allow me to do so, as it is very rewarding to hear that the coverage placed worked for them.
How long have you been helping clients with their insurance solutions?
For the last 12 years I have navigated my clients with solutions on how Medicare will fill their needs and offer to review their current plans with them every year, if it is still the right fit for them.
What types of plans do you specialize in?
Medicare, (Medicare Advantage Plans, Prescription Drug Plans, Medicare Supplements) Dental, Vision, Hospital Indemnity Plans, Cancer Plans, Critical Illness Plans, Final Expense
What is your approach to helping clients make important coverage decisions?
It is important to listen to your clients, do a needs analysis, find out what is important to them, being patient, understanding their concerns, and building trust and guidance.
What’s a personal value or principle that guides your work?
I make it a a point, how it is important to educate and understand how Medicare works, what are your options with Medicare, what are the new rules in Medicare. Once you have chosen your option we look at how your medications are covered who are your doctors are they covered, what are the benefits.
What’s a hobby or interest you enjoy outside of work?
I am very curious about life and willing to learn about anything. Ask me, you might be surprised at what I might know. I love reading. Every opportunity I get offer my service and volunteer.
What’s your favorite quote or life motto?
Live today to your fullest potential as tomorrow is not promised.
Belem Lagunas
What inspired you to become an agent?
I like helping others especially with something so impacting. Also, my background as a healthcare advisor with a carrier led me into this role.
How long have you been helping clients with their insurance solutions?
Since 2017
What types of plans do you specialize in?
Medicare Advantage
What is your approach to helping clients make important coverage decisions?
Finding a plan suitable based on clients medical and financial needs, I ask questions, and familiarize myself with clients, always helps.
What’s a personal value or principle that guides your work?
I'm building relationships every time I have an opportunity. Every conversation, every call I don't make a client, I build a connection with that person who needs something I have for them. Understanding that persons need and not overbearing that boundary will take me far. Either a sale, a future client or a referral.
What’s a hobby or interest you enjoy outside of work?
Getting to know new places especially if water is involved as a family is my thing.
What’s your favorite quote or life motto?
"In a world where you can be anything, be kind"
Casey Galletti
What inspired you to become an agent?
Helping people
How long have you been helping clients with their insurance solutions?
1 Year
What types of plans do you specialize in?
Medicare Plans.
What is your approach to helping clients make important coverage decisions?
See what fits their needs the best
What’s a personal value or principle that guides your work?
People helping people and knowing every encounter is for a reason.
What’s a hobby or interest you enjoy outside of work?
Skydiving outdoors and hanging out with my kid and family
What’s your favorite quote or life motto?
It is what it is.
Kayla Jackson
What inspired you to become an agent?
Help my community and client connections
How long have you been helping clients with their insurance solutions?
9 Months
What types of plans do you specialize in?
Advantage, Med. Sup and ACA
What is your approach to helping clients make important coverage decisions?
Being very transparent, Kind and with a no pressure approach
What’s a personal value or principle that guides your work?
Helpfulness- Making sure the client knows I'm looking out for their best interests and not my own.
What’s a hobby or interest you enjoy outside of work?
Family time
What’s your favorite quote or life motto?
Walk with Grace, Love and Kindness in all you do
Natalie Sanchez
What inspired you to become an agent?
New career - wanted to help people
How long have you been helping clients with their insurance solutions?
6 Years
What types of plans do you specialize in?
Mainly Medicare, working on ancillary and ACA
What is your approach to helping clients make important coverage decisions?
Asking open ended questions and needs analysis.
What’s a personal value or principle that guides your work?
Work with integrity and compassion to everyone I work with.
What’s a hobby or interest you enjoy outside of work?
Grandchildren, gardening and my faith.
What’s your favorite quote or life motto?
I have three: 1) My grandmother (we would call her Abuelita - little grandma because she was very small) would say: No hay mal que por bien no venga (there is nothing bad that good doesn't come from it. 2) Be Still and know that I am God. Psalm 46:10 and 3) With God all things are possible. Matthew 19:26l
Lina Cortez
What inspired you to become an agent?
My motto has always been to learn something new, then I came to realize that as an agent I had the unique opportunity to help others using what I was learning.
How long have you been helping clients with their insurance solutions?
4 and 1/2 Years
What types of plans do you specialize in?
Medicare Advantage plans in 10 States so far.
What is your approach to helping clients make important coverage decisions?
I always let them know what the benefits are for them to make a sound and very informative decision.
What’s a personal value or principle that guides your work?
Compassion and the eagerness to help those that need help. Also, don't' fix what isn't broken, if the person has a good plan already, I will never move them just to get the "sale"
What’s a hobby or interest you enjoy outside of work?
gardening
What’s your favorite quote or life motto?
The world says, "don't do what you don't want them to do to you" The Bible on the contrary mentions "DO to other what you want them to DO to you" Actions to good deeds not just not doing something...
Mathew Cortez
What inspired you to become an agent?
My Family's needs
How long have you been helping clients with their insurance solutions?
1+ Year
What types of plans do you specialize in?
Medicare, Hospital Indemnity and Final Expense
What is your approach to helping clients make important coverage decisions?
My priority is your needs.
What’s a personal value or principle that guides your work?
Faith, Family, Football.
What’s a hobby or interest you enjoy outside of work?
Family Time, Traveling and car club
What’s your favorite quote or life motto?
"Luck is what happens when preparation meets opportunity" - Seneca
Ryan Gonzalez
What inspired you to become an agent?
The desire to helping protect people's health, life, and wealth through counseling and educating people through insurance.
How long have you been helping clients with their insurance solutions?
1 Year
What types of plans do you specialize in?
Medicare and life policies.
What is your approach to helping clients make important coverage decisions?
Taking the confusion of overwhelming mass information and simplifying options that best fit my clients' individual needs. Tailoring professional guidance based on individual needs assessments to deliver the most value to each person through simplified understanding.
What’s a personal value or principle that guides your work?
Treating everyone with equality, integrity, and transparent honesty. Placing assertiveness on every client's needs as if I were in their shoes.
What’s a hobby or interest you enjoy outside of work?
I love family, all sports, history, culture, outdoor activities, technology, green energy, positive energy, landscaping and gardening.
What’s your favorite quote or life motto?
"You have been assigned this mountain, so you can show others that it can be moved" Whatever it takes.
Amanda Garza
Client Enrichment
Angela Garza
Client Enrichment
Jennifer Escobar
Client Enrichment
Adriana Marin Arroyo
Client Enrichment
Raving Reviews
Exceptional Service
Mrs. Lina was very easy to understand very thorough with her words and I always make sure I talk to her
- Sindy Barnett
All about helping people
If I could give 10 stars, I would. My senior specialist (Navraj) is very patient and knowledgeable. She really put you at ease and you can tell, she is all about helping people. She goes beyond the call of duty.
- Dora Callahan
Knowledgeable & Efficient
Thaddeus Samuel was exceptional in helping my husband and me with our insurance needs as we both turned 65. He's friendly, knowledgeable, and efficient. We've already recommended him to our friends in the same situation.
- Kathleen Bishop
Extremely Professional
I am extremely impressed by the professionalism and care provided by one of their specialists, Adrianna Gomez. She helped me pick out the best Medicare plans for myself. She is patient, knowledgeable, and a genuinely nice person. I highly recommend her as anyone's agent. And she speaks Spanish!
- Angelo Davila RA
Friendly and very patient
I had the honor of having Chelsea Goin as my "Trusted Senior Specialist". She was friendly and very patient. I feel like she went above and beyond in walking me through the process and different options. She represented your company well. I can see why your company gets such high ratings. My best to all of you. I will definitely recommend your organization to my friends.
- Marcus Perry
Knowledgeable is invaluable
I could not navigate my choices and the changes to the plan each year without my specialist, Navraj Dhanjal. She has been assisting me for the past three years for me and my mother. Her knowledge is invaluable. Her patience is such a blessing!
- Shaaron
Medicare Experts Help
Trusted Senior Specialists have been invaluable when it comes to helping me understand my Medicare benefits. The staff is very friendly and helpful in being able to explain the ins and outs of this complicated system, which was a huge relief! If you are seeking assistance with navigating your Medicare coverage, don't hesitate to give them a call!
- Pat Spicer
Guided to Happiness
There were so many questions and choices for me to decide. Thanks to Trusted Senior Specialists (TSS) and especially agent, Samera Godil, who helped me steer through all the details of different plans and finally I am a very happy customer.
- Aparna
Exceptional Medicare Assistance
I recently used Trusted Senior Specialists to help with my Medicare needs, and I couldn't be happier with the results! The team was knowledgeable about the complex details of Medicare, and they made sure I understood the coverage options available to me. Highly recommend them for all your senior-related health care needs!
- Steve Markson
Offer comprehensive advice
Looking for an experienced and knowledgeable provider for my Medicare needs? Look no further than Trusted Senior Specialists! They offer comprehensive advice on what plans will work best for you, while providing exceptional customer service every step of the way. Highly recommend if you're looking for a reliable guide in navigating Medicare!
- Rene Farcee
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