<img height="1" width="1" style="display:none" src="https://flask.nextdoor.com/pixel?pid=cd602bda-7a11-4dbd-9bd1-0a68da1d2a8a&amp;ev=PAGE_VIEW&amp;noscript=1">
CONTACT US

1-855-952-1941 TTY: 711

Monday - Friday 8am-8pm Central Standard Time

Saturday: By Appointment

Animation
Options

About Trusted Senior Specialists

 

Animation
Options
Melinda Gonzalez Wilhelm & Michael Wilhelm

Melinda Gonzalez Wilhelm & Michael Wilhelm
Founders

Meet Our Founders

Founded in 2005 by Michael Wilhelm and Melinda Gonzalez Wilhelm, Trusted Senior Specialists is a Houston-based company dedicated to serving Medicare beneficiaries. With Love and Trust as its foundation, the company has expanded from a husband-wife team to a compassionate family of employees. Combining traditional customer service with modern technology, Trusted Senior Specialists has helped over 82,000 Americans safeguard their Health, Wealth, and Well-being through a team of 5,000 dedicated licensed agents.

Animation
Options

Meet Our Team

 

Leadership team

Leadership Team

compliance department

Compliance Dept.

customer service

Client Support

What Does Medicare Part D Cover–Condition-White

Client Enrichment

What Does Medicare Part D Cover–Quality and Safety-White

Client Engagement Team

Jump point: Leadership-Team (text will be hidden wen published)

Leadership Team

Animation
Options

Michael Santos

VP of External Operations

AJ Gonzalez

VP Business Operations

Jeremy Johnson

National Training Director of Field Agents

Linda Colon

National Telephonic and Online Sales Trainer
NPN# 8597631

Linda Colon

  What inspired you to become an agent? 
I was inspired to become an insurance agent because I wanted to make a real difference in people’s lives. Insurance provides security during life’s most uncertain moments, and I saw this career as a way to offer peace of mind and protection to individuals and families.
 
How long have you been helping clients with their insurance solutions? 
30+ Years

What types of plans do you specialize in? 
Medicare, Medicare Advantage, Medicare Supplement, Affordable Care Act, Final Expense

What is your approach to helping clients make important coverage decisions? 
My approach is centered on education, empathy, and transparency. I start by actively listening to understand each client’s unique needs, goals, and concerns—whether it's protecting a family, a home, a business, or planning for the future. Then, I simplify the complexities of insurance, breaking down coverage options in clear, relatable terms so they can make confident, informed choices. I don’t push products; instead, I guide clients toward the solutions that best align with their current situation and long-term plans. My goal is always to build trust and long-term relationships—not just make a sale.

What’s a personal value or principle that guides your work? 
Integrity is the principle that guides everything I do. I believe in always doing what’s right for the client, even if it means recommending a solution that doesn’t benefit me directly. Trust is the foundation of this business, and I earn it by being honest, transparent, and fully committed to my clients' best interests. When people know they can rely on me to tell them the truth and act in their favor, that’s when meaningful, long-term relationships are built.
 
What’s a hobby or interest you enjoy outside of work?
Outside of work, I love spending time on the water—kayaking and stand-up paddleboarding are two of my favorite ways to relax and recharge. I also enjoy vacationing with my family, gardening, and just being outdoors. These activities help me stay grounded, appreciate the little things, and bring a healthy balance to my life, which ultimately makes me better at serving my clients.

What’s your favorite quote or life motto?  
People don’t care how much you know until they know how much you care. — Theodore Roosevelt

Leticia Cordova

Client Enrichment Manager

Loida Evelyn Amaya

Client Enrichment Manager

NPN# 8507483

Loida Evelyn Amaya

What inspired you to become an agent? 
I'm motivated by the desire to help people.
 
How long have you been helping clients with their insurance solutions? 
I have been in the insurance industry since 2005 but helping ACA clients since 2015

What types of plans do you specialize in? 
Affordable Care Act (ACA) Coverage

What is your approach to helping clients make important coverage decisions? 
To effectively guide clients in making important health insurance decisions is understanding their specific needs. Listening and understanding the client's health status, family situation, and financial situation.

What’s a personal value or principle that guides your work? 
 Treating people well and as you would expect to be treated. Along with our Company Core Values
 
What’s a hobby or interest you enjoy outside of work?
I enjoy going to the beach with my kids and couponing. But one of the hobbies I enjoy the most is volunteering at Church. 

What’s your favorite quote or life motto?  
"Be yourself; everyone else is already taken"

Keandra Austin

Client Enrichment Asst Manager

Ginny Wier

Client Support Manager

Sondra Ford

Senior Compliance Officer
Jump point: Compliance-Dept (text will be hidden wen published)

Compliance Department

Animation
Options

Sondra Ford

Senior Compliance Officer

Evelyn Lira

Compliance Quality Officer

Anna Amassiadis

Compliance Quality Officer
Jump point: Client-Engagement-Team (text will be hidden wen published)

Client Engagement Team

Animation
Options

Lesley Couch

Client Engagement Manager

Susanne Urban

Client Engagement

Christopher Gonzalez

Client Engagement

Charles Spivey

Client Engagement
Jump point: Client-Support (text will be hidden wen published)

Client Support

Animation
Options

Ginny Wier

Client Support Manager

Auctavia Curl

Client Support Representative

Susy Bubien

Client Support Representative

Jo’el Pacrem

Client Support Representative

Lorena Clay

Client Support Representative

Esmeralda Hernandez

Client Support Representative

Esmeralda Almanza

Client Support Representative
Jump point: Client-Enrichment (text will be hidden wen published)

Client Enrichment

Animation
Options

Leticia Cordova

Client Enrichment Manager

Loida Evelyn Amaya

Client Enrichment Manager

NPN# 8507483

Loida Evelyn Amaya

What inspired you to become an agent? 
I'm motivated by the desire to help people.
 
How long have you been helping clients with their insurance solutions? 
I have been in the insurance industry since 2005 but helping ACA clients since 2015

What types of plans do you specialize in? 
Affordable Care Act (ACA) Coverage

What is your approach to helping clients make important coverage decisions? 
To effectively guide clients in making important health insurance decisions is understanding their specific needs. Listening and understanding the client's health status, family situation, and financial situation.

What’s a personal value or principle that guides your work? 
 Treating people well and as you would expect to be treated. Along with our Company Core Values
 
What’s a hobby or interest you enjoy outside of work?
I enjoy going to the beach with my kids and couponing. But one of the hobbies I enjoy the most is volunteering at Church. 

What’s your favorite quote or life motto?  
"Be yourself; everyone else is already taken" 

Keandra Austin

Client Enrichment Asst Manager

Samera Godil

Licensed Sales Agent

NPN# 16702105

Samera Godil

What inspired you to become an agent? 
To help beneficiaries make the right decision after knowing all their health plan options.
 
How long have you been helping clients with their insurance solutions? 
13+ Years

What types of plans do you specialize in? 
Medicare Advantage, Medicare Supplements, Dental. Vision, Hearing, Final expense, Cancer, Heart, Stroke, etc.

What is your approach to helping clients make important coverage decisions? 
Considering the client's needs and values and finding them the right plan.

What’s a personal value or principle that guides your work? 
To always do the right thing! 
 
What’s a hobby or interest you enjoy outside of work?
I love to travel! 

What’s your favorite quote or life motto?  
"The smallest act of kindness is worth more than the grandest intention"

Farah Dadabhoy

Licensed Sales Agent

NPN# 8473961

Farah Dadabhoy

What inspired you to become an agent? 
I love to help people and guide them to do better in life- This was such a great opportunity to do so - I was able to help so many people and got so many blessings from my clients in helping them
 
How long have you been helping clients with their insurance solutions? 
20 Years

What types of plans do you specialize in? 
Medicare Advantage- Medicare Supplement- Prescriptions Plans- Ancillary Product

What is your approach to helping clients make important coverage decisions? 
Talk to them and their concerns

What’s a personal value or principle that guides your work? 
Be Honest- Do the right thing as God is watching you- Faith, that every good that you do has a good ending
 
What’s a hobby or interest you enjoy outside of work?
Socializing- Free Food Parties- Family get togethers- Spending time with my grand son

What’s your favorite quote or life motto?  
Live and Let Live

Adriana Gomez

Licensed Sales Agent

NPN# 17869888

Adriana Gomez

What inspired you to become an agent? 
I like helping people.
 
How long have you been helping clients with their insurance solutions? 
16 Years

What types of plans do you specialize in? 
Medicare Plans.

What is your approach to helping clients make important coverage decisions? 
I review their needs, check their doctors and prescriptions and make sure that I find a coverage that fits their needs.

What’s a personal value or principle that guides your work? 
Honesty and integrity.
 
What’s a hobby or interest you enjoy outside of work?
Reading books and eating out at new places with my family.

What’s your favorite quote or life motto?  
The way I see it, if want the rainbow you got to put up with the rain. -Dolly Parton

Dalia Mireles

Licensed Sales Agent

NPN# 19826318

Dalia Mireles

What inspired you to become an agent? 
My passion for sales was ignited by the dynamic nature of the field and the opportunity to build meaningful relationships with clients.
 
How long have you been helping clients with their insurance solutions? 
5 Years

What types of plans do you specialize in? 
Medicare, Marketplace and Ancillary plans

What is your approach to helping clients make important coverage decisions? 
My approach to assisting clients with coverage decisions is centered on understanding their unique needs and priorities. I take the time to listen carefully, provide clear and comprehensive information, and offer personalized recommendations. My goal is to ensure clients feel confident and well-informed, enabling them to make decisions that best protect their interests.

What’s a personal value or principle that guides your work? 
A personal value that guides my work is integrity. I believe in being honest, transparent, and ethical in all my interactions. This principle ensures that I build trust with clients and colleagues, make decisions that are in the best interest of those I serve, and maintain a high standard of professionalism.
 
What’s a hobby or interest you enjoy outside of work?
Outside of work, I enjoy reading books, spending time with my family and going shopping. It allows me to unwind and recharge, providing a balanced approach to my professional and personal life. These hobbies also help me stay creative and motivated, which positively impacts my work.

What’s your favorite quote or life motto?  
"The future belongs to those who believe in the beauty of their dreams."  - Eleanor Roosevelt

Fernando Lopez

Licensed Sales Agent

NPN# 18984127

Fernando Lopez

What inspired you to become an agent? 
What motivated me to become an agent was my desire to help people and make a meaningful impact in my community. I saw how confusing and overwhelming both the healthcare and insurance systems could be for many individuals and families, and I wanted to be someone they could trust to guide them through it.
 
How long have you been helping clients with their insurance solutions? 
6 Years

What types of plans do you specialize in? 
Marketplace health insurance, Medicare, and ancillary products like Dental, Vision and Hospital indemnity.

What is your approach to helping clients make important coverage decisions? 
My approach to helping clients is centered on listening first. I take the time to understand their specific needs, concerns and goals. Once I have a clear picture, I educate them on their available options in a way that's easy to understand. I aim to provide honest, personalized guidance that empowers them to make the best decisions for their health and budget. Building trust and maintaining long-term relationships is a priority in everything I do.

What’s a personal value or principle that guides your work? 
A core value that guides my work is integrity. I believe in being honest, transparent, and doing what's is right for my client. I want them to feel confident that I have their best interest at heart. 
 
What’s a hobby or interest you enjoy outside of work?
One hobby I really enjoy outside of work is listening to podcasts. I also love reading and constantly learning new skills.

What’s your favorite quote or life motto?  
"Act as if what you do makes a difference. It does"- William James

Mark Burroughs

Licensed Sales Agent

NPN# 2662535

Mark Burroughs

What inspired you to become an agent? 
I recently turned 65! I read that 12000 people a day are turning 65! Those are my people. I want to help them.
 
How long have you been helping clients with their insurance solutions? 
Since 1988. 37 years!

What types of plans do you specialize in? 
Medicare and Final Expense

What is your approach to helping clients make important coverage decisions? 
Focusing on the client needs

What’s a personal value or principle that guides your work? 
CS Lewis- Integrity is doing the right thing even when no one is watching.
 
What’s a hobby or interest you enjoy outside of work?
Singing in the church choir 

What’s your favorite quote or life motto?  
“Being kind to others is a way of being good to yourself.”

Navraj Dhanjal

Licensed Sales Agent

NPN# 10139296

Navraj Dhanjal

What inspired you to become an agent? 
Working both spectrums as a claims adjuster and now as a sales agent, I believe in the concept of "Insurance", how it works.  How it is important to have the right coverages.  For example, Medicare is not easy to navigate, understanding your rights, choosing the right plan.  I love helping anyone who will allow me to do so, as it is very rewarding to hear that the coverage placed worked for them.  
 
How long have you been helping clients with their insurance solutions? 
For the last 12 years I have navigated my clients with solutions on how Medicare will fill their needs and offer to review their current plans with them every year, if it is still the right fit for them.

What types of plans do you specialize in? 
Medicare, (Medicare Advantage Plans, Prescription Drug Plans, Medicare Supplements) Dental, Vision, Hospital Indemnity Plans, Cancer Plans, Critical Illness Plans, Final Expense

What is your approach to helping clients make important coverage decisions? 
It is important to listen to your clients, do a needs analysis, find out what is important to them, being patient, understanding their concerns, and building trust and guidance.

What’s a personal value or principle that guides your work? 
I make it a a point, how it is important to educate and understand how Medicare works, what are your options with Medicare, what are the new rules in Medicare. Once you have chosen your option we look at how your medications are covered who are your doctors are they covered, what are the benefits.
 
What’s a hobby or interest you enjoy outside of work?
I am very curious about life and willing to learn about anything. Ask me, you might be surprised at what I might know.  I love reading. Every opportunity I get offer my service and volunteer.  

What’s your favorite quote or life motto?  
Live today to your fullest potential as tomorrow is not promised.

Belem Lagunas

Licensed Sales Agent

NPN# 21271971

Belem Lagunas

What inspired you to become an agent? 
I like helping others especially with something so impacting. Also, my background as a healthcare advisor with a carrier led me into this role. 
 
How long have you been helping clients with their insurance solutions? 
Since 2017

What types of plans do you specialize in? 
Medicare Advantage

What is your approach to helping clients make important coverage decisions? 
Finding a plan suitable based on clients medical and financial needs, I ask questions, and familiarize myself with clients, always helps. 

What’s a personal value or principle that guides your work? 
I'm building relationships every time I have an opportunity. Every conversation, every call I don't make a client, I build a connection with that person who needs something I have for them. Understanding that persons need and not overbearing that boundary will take me far. Either a sale, a future client or a referral.  
 
What’s a hobby or interest you enjoy outside of work?
Getting to know new places especially if water is involved as a family is my thing. 

What’s your favorite quote or life motto?  
"In a world where you can be anything, be kind"

Casey Galletti

Licensed Sales Agent

NPN# 19682640

Casey Galletti

What inspired you to become an agent? 
Helping people
 
How long have you been helping clients with their insurance solutions? 
1 Year

What types of plans do you specialize in? 
Medicare Plans.

What is your approach to helping clients make important coverage decisions? 
See what fits their needs the best

What’s a personal value or principle that guides your work? 
People helping people and knowing every encounter is for a reason. 
 
What’s a hobby or interest you enjoy outside of work?
Skydiving outdoors and hanging out with my kid and family

What’s your favorite quote or life motto?  
It is what it is. 

Kayla Jackson

Licensed Sales Agent

NPN# 21074079

Kayla Jackson

 What inspired you to become an agent? 
Help my community and client connections 
 
How long have you been helping clients with their insurance solutions? 
9 Months

What types of plans do you specialize in? 
Advantage, Med. Sup and ACA

What is your approach to helping clients make important coverage decisions? 
Being very transparent, Kind and with a no pressure approach 

What’s a personal value or principle that guides your work? 
Helpfulness- Making sure the client knows I'm looking out for their best interests and not my own. 
 
What’s a hobby or interest you enjoy outside of work?
Family time 

What’s your favorite quote or life motto?  
Walk with Grace, Love and Kindness in all you do 

Natalie Sanchez

Licensed Sales Agent

NPN# 19284077

Natalie Sanchez

What inspired you to become an agent? 
New career - wanted to help people
 
How long have you been helping clients with their insurance solutions? 
6 Years

What types of plans do you specialize in? 
Mainly Medicare, working on ancillary and ACA

What is your approach to helping clients make important coverage decisions? 
Asking open ended questions and needs analysis.

What’s a personal value or principle that guides your work? 
Work with integrity and compassion to everyone I work with.
 
What’s a hobby or interest you enjoy outside of work?
Grandchildren, gardening and my faith.

What’s your favorite quote or life motto?  
I have three:  1) My grandmother (we would call her Abuelita - little grandma because she was very small) would say:  No hay mal que por bien no venga (there is nothing bad that good doesn't come from it.  2) Be Still and know that I am God. Psalm 46:10 and 3) With God all things are possible.  Matthew 19:26l

Lina Cortez

Licensed Sales Agent

NPN# 19713073

Lina Cortez

What inspired you to become an agent? 
My motto has always been to learn something new, then I came to realize that as an agent I had the unique opportunity to help others using what I was learning. 
 
How long have you been helping clients with their insurance solutions? 
4 and 1/2 Years

What types of plans do you specialize in? 
Medicare Advantage plans in 10 States so far.

What is your approach to helping clients make important coverage decisions? 
I always let them know what the benefits are for them to make a sound and very informative decision. 

What’s a personal value or principle that guides your work? 
Compassion and the eagerness to help those that need help. Also, don't' fix what isn't broken, if the person has a good plan already, I will never move them just to get the "sale"
 
What’s a hobby or interest you enjoy outside of work?
gardening 

What’s your favorite quote or life motto?  
The world says, "don't do what you don't want them to do to you" The Bible on the contrary mentions "DO to other what you want them to DO to you" Actions to good deeds not just not doing something...

Mathew Cortez

Licensed Sales Agent

NPN# 21313675

Mathew Cortez

What inspired you to become an agent? 
My Family's needs
 
How long have you been helping clients with their insurance solutions? 
 1+ Year

What types of plans do you specialize in? 
Medicare, Hospital Indemnity and Final Expense 

What is your approach to helping clients make important coverage decisions? 
My priority is your needs.  

What’s a personal value or principle that guides your work? 
Faith, Family, Football.
 
What’s a hobby or interest you enjoy outside of work?
Family Time, Traveling and car club

What’s your favorite quote or life motto?  
"Luck is what happens when preparation meets opportunity" - Seneca

Ryan Gonzalez

Licensed Sales Agent

NPN# 21269390

Ryan Gonzalez

What inspired you to become an agent? 
The desire to helping protect people's health, life, and wealth through counseling and educating people through insurance. 
 
How long have you been helping clients with their insurance solutions? 
1 Year

What types of plans do you specialize in? 
Medicare and life policies. 

What is your approach to helping clients make important coverage decisions? 
Taking the confusion of overwhelming mass information and simplifying options that best fit my clients' individual needs. Tailoring professional guidance based on individual needs assessments to deliver the most value to each person through simplified understanding.  

What’s a personal value or principle that guides your work? 
Treating everyone with equality, integrity, and transparent honesty. Placing assertiveness on every client's needs as if I were in their shoes.  
 
What’s a hobby or interest you enjoy outside of work?
I love family, all sports, history, culture, outdoor activities, technology, green energy, positive energy, landscaping and gardening.  

What’s your favorite quote or life motto?  
"You have been assigned this mountain, so you can show others that it can be moved" Whatever it takes.

Amanda Garza

Client Enrichment

Angela Garza

Client Enrichment

Jennifer Escobar

Client Enrichment

Adriana Marin Arroyo

Client Enrichment

Raving Reviews

 

Comfortable Experience

I should first say I have never had a more comfortable experience with friendly, helpful, laid back group of people with a true desire to help inform, educate and complete all phases of enrollment.

- Bryan Gann

Exceptional Service

Mrs. Lina was very easy to understand very thorough with her words and I always make sure I talk to her

- Sindy Barnett

All about helping people

If I could give 10 stars, I would. My senior specialist (Navraj) is very patient and knowledgeable. She really put you at ease and you can tell, she is all about helping people. She goes beyond the call of duty.

- Dora Callahan

Knowledgeable & Efficient

Thaddeus Samuel was exceptional in helping my husband and me with our insurance needs as we both turned 65. He's friendly, knowledgeable, and efficient. We've already recommended him to our friends in the same situation.

- Kathleen Bishop

Extremely Professional

I am extremely impressed by the professionalism and care provided by one of their specialists, Adrianna Gomez. She helped me pick out the best Medicare plans for myself. She is patient, knowledgeable, and a genuinely nice person. I highly recommend her as anyone's agent. And she speaks Spanish!

- Angelo Davila RA

Friendly and very patient

I had the honor of having Chelsea Goin as my "Trusted Senior Specialist". She was friendly and very patient. I feel like she went above and beyond in walking me through the process and different options. She represented your company well. I can see why your company gets such high ratings. My best to all of you. I will definitely recommend your organization to my friends.

- Marcus Perry

Knowledgeable is invaluable

I could not navigate my choices and the changes to the plan each year without my specialist, Navraj Dhanjal. She has been assisting me for the past three years for me and my mother. Her knowledge is invaluable. Her patience is such a blessing!

- Shaaron

Medicare Experts Help

Trusted Senior Specialists have been invaluable when it comes to helping me understand my Medicare benefits. The staff is very friendly and helpful in being able to explain the ins and outs of this complicated system, which was a huge relief! If you are seeking assistance with navigating your Medicare coverage, don't hesitate to give them a call!

- Pat Spicer

Guided to Happiness

There were so many questions and choices for me to decide. Thanks to Trusted Senior Specialists (TSS) and especially agent, Samera Godil, who helped me steer through all the details of different plans and finally I am a very happy customer.

- Aparna

Exceptional Medicare Assistance

I recently used Trusted Senior Specialists to help with my Medicare needs, and I couldn't be happier with the results! The team was knowledgeable about the complex details of Medicare, and they made sure I understood the coverage options available to me. Highly recommend them for all your senior-related health care needs!

- Steve Markson

Offer comprehensive advice

Looking for an experienced and knowledgeable provider for my Medicare needs? Look no further than Trusted Senior Specialists! They offer comprehensive advice on what plans will work best for you, while providing exceptional customer service every step of the way. Highly recommend if you're looking for a reliable guide in navigating Medicare!

- Rene Farcee